Privacy Policy

1. Introduction

Bihar Pashu Suraksha Yojana (BPSY-VetCare), operated by OYMOM Health Private Limited ("we", "our", "us"), is committed to protecting the privacy of our users, members, and visitors. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website bpsy.ind.in or any of our services.

By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect the following types of information:

• Personal Identification: Name, mobile number, email address, date of birth, Aadhaar/ID details (for membership)
• Location Data: District, state, pincode — to match you with local veterinary services
• Livestock Information: Number of animals, animal type (cow, buffalo, goat etc.), health history — to provide targeted services
• Transaction Data: Subscription plan, payment amount, payment method (for membership billing)
• Usage Data: Pages visited, time spent, device type, browser — collected via cookies and analytics tools
• Communication Data: Messages sent via WhatsApp, email, or our contact form

3. How We Use Your Information

• To provide and manage veterinary care services and subscriptions
• To verify your identity and process membership registrations
• To contact you regarding appointments, notifications, and service updates
• To match you with nearby veterinary doctors and field workers
• To process payments and issue health certificates
• To send government scheme information and notifications relevant to you
• To improve our services, website, and user experience
• To comply with legal obligations and government requirements

4. Sharing of Information

We do not sell your personal data to third parties. We may share your information with:

• Veterinary Professionals: Doctors and field workers assigned to your district for service delivery
• Government Bodies: AHD (Animal Husbandry Department), CCALF, and related government agencies as required by law or scheme compliance
• Partner Organisations: BIRAC, RKVY-RAFTAAR, and funding partners for program reporting (anonymised or aggregated data only)
• Service Providers: Payment processors, SMS/email services, and cloud hosting providers who are bound by confidentiality agreements

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may limit some functionality of the site.

6. Data Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, use, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Membership data is retained for the duration of your subscription and for up to 3 years thereafter for legal compliance. You may request deletion of your data by contacting us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant authority

9. Third-Party Links

Our website may contain links to third-party websites (such as government portals, Google Forms, YouTube, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

• OYMOM Health Private Limited — BPSY VetCare
• 134, 2nd Floor Canara Bank, Sri Krishna Nagar, Kidwaipuri, Patna – 800001, Bihar
• 📞 +91-7635050371
• ✉ info@bpsy.in